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SysAid Chat Features
Running on our servers, SysAid Chat requires no installation or hardware purchases.
With an intuitive and user-friendly interface, SysAid Chat gives you the tools you need with zero resource investment.
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Integration Into Your Website
All you have to do is copy and paste the icon into your website. Use the default images we provide, or choose your own! |
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Intuitive Interface
Manage multiple conversations at once in the intuitive interface |
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Predefined Live Chat Queues
From different parts of your website, channel online visitors to different queues such as "Sales," "Customer Support," or "Billing" |
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Customizable Images to Show Your Availability
When no operator is available to chat, the icon on your website automatically changes and visitors are invited to leave a message |
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Email integration
All messages that website visitors leave are sent to the email address of your choice |
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No Installation Required
Leveraging the cloud computing platform, SysAid Chat is completely hosted on our servers so no installation or maintenance is required. |
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Totally Free for One Operator! |
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SysAid Live Chat
The features are awesome, very easy installation, no hassle setting it up, and I just love it! I would like to thank you so very much for providing SysAid Chat for free!
Randy Abelardo
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Features Comparison
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SysAid Live Chat Free |
SysAid Live Chat Pro |
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Number of operators |
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1 |
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Unlimited |
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Integration of chat into your website |
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Your own website with a chat portal for your customers |
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Email integration for messages |
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Complete record and transcript of all chat conversations |
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Customize the "online" and "offline" images that visitors see in your website |
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Predefined chat queues for different operators |
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Transfer of chat conversations to different operators |
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Integrate outgoing emails with your own email account |
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Customize logo as it appears in chat console |
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Customize logo as it appears in the chat window |
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Customize sounds |
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Cost |
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Free |
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$9 per user per month |
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Open Your Free Account Now!
Frequently Asked Questions
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Do I have to install any software to use SysAid Chat?
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No. SysAid Chat is 100% hosted on our datacenters, so all you have to do is sign up.
There's no need to download or install anything, and we perform all maintenance and upgrades on your system.
That requires minimal resource investment on your part!
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How do I add SysAid Chat to my website?
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You just copy and paste a snippet of HTML code to your website. With the icon there, you can immediately start chatting with your website visitors!
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What happens when we don't have a rep available to handle chats?
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The icon on your site will change automatically to a "leave a message icon." Any messages that your website visitors leave will be then emailed to you.
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Do I get an alert when someone starts a chat session?
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Absolutely! Both visual and sound alerts let you know that an online visitor has initiated a conversation, and you can even upload your own sound effects.
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Can I save records of my chat conversations?
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Yes. All chat transcripts are saved in your account for later reference.
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Are canned phrases included?
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Yes. We provide you with several customizable text templates to quickly enter when chatting with a visitor.
You can also create your own! That way you don't need to repeatedly retype common replies.
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Will I be able to recognize a returning visitor and view their history?
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Not in this version. We're working on that functionality for a future release, so stay tuned!
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How secure is SysAid Chat?
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SysAid Chat is extremely secure. All communication between you and your online visitors can be fully encrypted via SSL support (https://).
Full backups are performed daily and sent to two different remote secure data centers, and your system is protected by strict database and network monitoring.
You and the people you authorize are the only ones who have access to your data. Our service is reliable and we can guarantee maximum uptime!
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Is the SysAid Chat license concurrent?
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No. Only one person can be logged in per defined user at a time.
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What if I need more than one operator to chat with our online visitors?
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You can upgrade to SysAid Pro and add additional operators at any time for $9 per user per month. With multiple operators, you can more efficiently handle a greater volume of chats and direct visitors to different chat queues.
In addition, SysAid Chat Pro offers more customization options to help you tailor SysAid Chat to suit your unique needs and make it your own.
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How do I upgrade to SysAid Pro?
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Sign up for a free account and then contact our sales team. We'll get back to you with a quote that's based on your needs!
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